Curious Thing - FAQ
Here are a few of the things we are asked most here at amygrant.com. While the list may not be complete, we make every effort to be helpful. We try to keep these topics as current as possible, but should you find some discrepancy or additional information that would be helpful, drop us a note at friends@amygrant.com
If you feel absolutely compelled to ask another question, you can pose it to us. If it becomes "frequently asked," and it is relevant for us to do so, we will add it to the list. If your questions are for Amy directly, you can write to the address below.
FREQUENTLY ASKED QUESTIONS
Q. WHAT IS WWW.AMYGRANT.COM?
Amygrant.com is the official website for Amy Grant. As a free Internet site, www.amygrant.com provides background and music information, recent news, and tour schedules for Amy Grant. Fans are given the opportunity to register their e-mail addresses for various contests as well as to receive e-mail updates from Amy. There is no cost for registering under www.amygrant.com.
Q. WHAT IS FRIENDS OF AMY?
Friends Of Amy is a web-based fan community that is the premium site for amygrant.com. In years past, FOA existed only via quarterly newsletters. Now, you have instant access to the latest news, music, videos and more -- online Friends of Amy! The site provides a number of new benefits including access to tickets, and passes to sound checks at Amy's concerts. Plus you can interact online with other Friends of Amy's from around the USA and the globe, and more!
Q. DO I HAVE TO PAY FOR FRIENDS OF AMY?
Yes, Friends Of Amy is a fan-supported site. However, profits generated from Friends Of Amy will be donated to Helping Hands Foundation. Because of the substantial costs being invested in developing content, technical requirements, music clearances, and staffing the site, we are unable to provide this service free-of-charge. Based on e-mails over the last year, we tailored several features to meet fans' requests such as access to sound checks. Our goal is to create a community that brings you back on a daily basis. As this new community grows, Friends Of Amy will provide additional benefits to new and existing members. Questions concerning this new site can be directed to friends@amygrant.com.
Q. DOES AMY READ HER FANMAIL? (How to write to Amy)
Amy reads a good deal of mail. Since it is not possible for her to read every letter sent to her and because she is unable to write back, she has a "Fan Relations" assistant that deals with mail, website stuff, and other crazy odd jobs around the office. It is important to Amy that every letter is read. The assistant responds and keeps Amy informed of what people are writing. She gives her mail to read as her schedule allows. You can write to Amy at the following address:
Amy Grant
c/o Friends of Amy
9 Music Square South, Suite 214
Nashville, TN 37203
Q. CAN YOU SEND ME THE LYRICS TO (insert song here)?
The best way to get the lyrics to an Amy Grant song is to buy the cd and the lyrics can be found inside. Since we don't have the lyrics posted on this website right now, another way to get them is to visit one of the excellent fan-created websites out there. You can find these sites by going to Google.com and searching under "Amy Grant".
Q. WHAT IS THE "FRIENDS OF AMY NEWSLETTER"?
The Newsletter was a quarterly newsletter mailed quarterly to Amy's fans. With the arrival of "Friends Of Amy" online community, the newsletter is no longer being made because it is Amy's desire to make the info printed in the newsletter available instead on the website.
Q. I WANT TO SING (insert song name here) - HOW CAN I GET THE ACCOMPANIMENT TAPE OR SHEET MUSIC?
Please visit your local Christian bookstore to see if the song you are looking for has been made into an accompaniment tape. Believe it or not, this is not handled directly by Amy and we therefore don't have a list of songs that get made into accompaniment tapes. Usually the most well known songs from a given album are the only ones made. If the Christian bookstore tells you that they can't get it, it's because it is out-of-print or was never made into a tape. The sheet music books are made by a company called HAL LEONARD PUBLISHING. This company decides if and when to make songbooks to records. You can visit their website at www.halleonard.com to see what's available.
Q. CAN I HAVE PERMISSION TO USE ONE OF AMY'S SONGS FOR (insert here something such as MY WEBSITE, A DANCE NUMBER, A VIDEO I'M MAKING, A PRESENTATION, etc.)?
Permission to use one of Amy's songs is granted by the organization ASCAP. No one here at the fan club has the authority to grant permission to use published songs. Please visit www.ascap.com for more information about what uses require permission (commonly called licensing) and how to get such permission.
Q. CAN AMY SEND ME HER AUTOGRAPH?
In the past, Amy offered autographed photos through the fan club. Because of the amount of requests coming in and because of Amy's crazy schedule, it is not possible for Amy to fill these requests anymore. Amy is not opposed to autographing, so feel free to stop her and say hi if you pass her on the street. She will also, from time-to-time, visit Christian bookstores and other music stores to do "autograph parties" when she's touring, so that's another way to catch her autograph!
Q. CAN I GET A BACKSTAGE PASS TO MEET AMY?
Because of backstage restrictions, we are unable to offer backstage passes at this time. However, as a member of Friends of Amy, you will get an exclusive membership pass to attend all her sound checks at select shows! This membership pass is just one of the many benefits of Amy's official fan club!
Q. I'VE WRITTEN A SONG/LYRICS - CAN AMY LISTEN TO IT/HELP ME FINISH IT/RECORD IT FOR ME/ETC. (ALSO RELATED - I LIKE TO SING - CAN AMY HELP ME GET INTO THE MUSIC INDUSTRY?)
To all of you aspiring songwriters, singers, movie directors, etc - it is not possible for Amy to receive demo tapes, lyrics, poems, scripts or songs in any form. We certainly understand that many people love to write songs/sing and would like to have Amy help in some way. Due to legal issues surrounding copyrighted and uncopyrighted materials - and also simply because there aren't enough hours in the day to hear everyone's stuff - Amy cannot review or receive your materials. INSTEAD - we love to point people to the wonderful organization here in Nashville called the Gospel Music Association that has a resource book available as well as programs and competitions for aspiring artists. (see the GMA's website at www.gospelmusic.org). There are also several commercial sites, like songjourney.com, that you can find on the Internet by using a search engine like google.com.
Q. HOW CAN I FIND SHEET MUSIC OR ACCOMPANIMENT TRACKS TO AMY'S SONGS?
Many of Amy's songbooks are available on her online store.
Q. IS THERE A VIDEO AVAILABLE OF THE CHRISTMAS TOUR?
Amy has traveled the country many times in the last few years with her Christmas Tour with the Nashville Symphony. Although many of you have asked, we're sorry, but at this time there is no video available of the Christmas Tour.
Q. WHEN WILL AMY BE ON TOUR AGAIN (is she coming to my city)?
We post tour dates as soon as they are confirmed by Amy's management. We receive lots of e-mails asking when Amy will visit a certain city or country. We do not have this information. As soon as a date is confirmed, we post it on the tour date page.
Q. WHY AREN'T THERE MORE PHOTOS OF AMY'S OLDER CHILDREN ON THE WEBSITE?
This really is a matter of privacy for them. Amy feels that they are at the age where privacy is a big deal, and she doesn't want to infringe on that.
Q. HOW DO I BOOK AMY FOR A CONCERT?
Amy's booking agency is CAA (Creative Artists Agency). They can be reached at (615) 383-8787.
Q. AMY MENTIONED A GRANT PROGRAM ON TV, TRYING TO FIND OUT WHAT SHE WAS DISCUSSING?
Amy was referring to a program she supports called Scholarship America. You can read more about this program at www.amygrant.com
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Q. DOES AMY HAVE AN EMAIL ADDRESS?
Feel free to send Amy an email via friends@amygrant.com. Plus, as a member of Friends Of Amy, she will be doing live chats on a regular basis with members! There is also a special section on the Message Boards to send messages to Amy.
Q. I AM HAVING TROUBLE LOGGING INTO FRIENDS OF AMY.
Possible solutions include:
1. Your password and username are case sensitive. Make sure you are typing them in exactly like you registered.
2. Close your browser. Then get back on the Internet and try logging in again.
3. Check your browser settings. Often people can get on using a Netscape browser but are having trouble with their Internet Explorer browser. Open your Internet Explorer browser and click “tools” at the top of the page. Then click on “Internet Options”. A popup box will open with several tabs at the top. With the general tab chosen, click on delete files, check the box “Delete all offline content” and hit “OK.” Then click the security tab at the top. Make sure the sliding bar is set to “medium” security. This is for safe browsing and still functional. Then select the “privacy” tab at the top. Click on the “advance” button. Check the box “Override automatic cookie handling”. Then make sure the commands for First Party Cookies and Third Party Cookies are both set to either “accept” or “prompt”. Do not chose “block”. Click OK and exit from Internet Options. Close your browser. Then get back on the Internet and try logging in again.
4. Disable any cookie blocking software that you may have installed on your computer. These software programs are usually added by the user and are not factory installed.
5. Update your virus software. Then run a complete scan of your computer. We have had members who could not log on, then discovered they had a virus. After cleaning their hard drive, they were able to log in again.
Q. I CAN NOT GET THE AUDIO/VIDEO TO PLAY PROPERLY (I CAN HEAR THE AUDIO, BUT CAN NOT SEE THE VIDEO).
You need to make sure your computer is updated with the most recent FLASH software from Adobe (http://www.adobe.com). This software is free. For Mac OS X users, Windows Media Player 9 is now available.
Q. I LOST MY PASSWORD/USERNAME.
If you forgot your username or password for Friends of Amy, go to the "Forgot Password?" link by the log-in box. You will need to enter either your username or your e-mail address to retrieve your username and password. It will be sent to the e-mail address on file for your account.
Q. HOW CAN I CHANGE MY PASSWORD, BILLING STATUS, ADDRESS, ETC.
You can change or update your account information after you login to the in the "Friends Of Amy" area. After you log-in, you can find the "Edit My Profile" link in the tool bar or at the bottom of the page.
Q. I CAN NOT GET THE CHATROOM TO WORK ON MY COMPUTER.
You will need Flash 8 or higher to use the chatroom. You can download it for free from http://www.adobe.com. You may need to restart your computer after you download it.
Q. WILL MY ACCOUNT BE AUTOMATICALLY RENEWED IF I JOIN FRIENDS OF AMY?
No, you will need to renew your membership from the online store once it expires.